You have the right to return products that have been purchased on Veloxwatches.com within 14 days after receiving the products under EU consumer law. For products purchased elsewhere, please contact the dealer or store directly.
The returned product shall be in an unused and undamaged state, in its original packaging and including all documentation. Please fill out the online RETURN FORM below.
You will receive a confirmation by email containing the return address and an unique reference number, please mark your envelope/box with this number. Make sure the product are well packaged so it won’t get damaged in transportation.
Return the product together with a printed copy of the payment confirmation. If you log in to your account you can find all your previous orders in MY PAGES/ORDERS.
You are responsible for the shipping cost of returned products back to us. Products lost or damaged in the return transportation to us will not be compensated for. Return against cash on delivery is not accepted. Refunds for returned merchandise, including the original shipping cost of the order, will be made within two weeks of the return of the product to the original purchaser’s credit card. Please note that any additional duties and/or taxes will not be refunded. For countries within the EU, VAT will be included in the refund. All exchanges are subject to availability.
For any other questions about returns, please email firstname.lastname@example.org