You can pay for your online order in Euro, US dollars and Swedish kronor.
Payment TypesWe accept credit card payment with Visa and MasterCard, and you can also pay with PayPal.
Secure Payment ProcessingAll payments made on the website are encrypted using secure PCI certified technology administrated by DIBS Payment Services AB. No information about your credit card or PayPal account will be stored. The payment for your Velox order will be charged by Capella Industries AB.
Voucher codes and Gift cardsClick on the Add Voucher Code or Add Gift Card button in the Checkout, enter your code in the popup window and then press the Add button. The discount will automatically be calculated. Discounts are never, if not otherwise stated, applicable to products already on sale/offers. Gift cards only work in the correspondent currency and are non refundable for cash. All gift card codes are case sensitive, so please be careful with uppercase or lowercase letters when entering the code.
You will receive an email that confirms successful payment. If you have any problems processing your payment online or are not certain if your payment was successful please send an email to firstname.lastname@example.org.
Out of Stock Product and Pre-OrdersIt is not possible to place an order for an out of stock product or pre-order new lines. Please sign up to our newsletter, you will then receive a notification as soon as the item becomes available.
Amending or Cancelling an OrderIf you would like to amend your order, please send an email to email@example.com. Please note that Capella Industries are unable to cancel or amend an order once it has been shipped out, in such cases you will have to return the product to us after receiving it for a refund.
Local Duties and TaxesAll prices include VAT. For some countries outside the EU additional costs such as customs charges or other local taxes may apply, please check with your local authorities.
Errors and OmissionsIn the case of errors or omissions on the Velox website we reserve the right to refund your order prior to the goods being dispatched.
Capella Industries AB reserve the right to cancel any order if the product is no longer available. In such cases you will be notified and repaid in full for the total cost of the order and the shipping.
Every care has been taken to ensure that the descriptions and specifications of Velox products are correct. The colours shown on the website are a close representation, but slight variations in the actual product colours may occur due to different screen resolutions and browsers.